SAS/QC software provides a wide range of specialized statistical tools for all quality improvement of products, processes, and services throughout an organization. This guide provides the SAS/QC user with comprehensive information about the procedures in SAS/QC 9.1 software including introductory and advanced examples, syntax, computational details, and procedures, including basic quality problem solving methods, including Pareto charts and Ishikawa diagrams, statistical process control, process capability analysis, reliability analysis, analysis of means, and design of experiments. This title also covers a number of special topics, including measurement system (gage) analysis, short run process control, autocorrelated and nonnormal process data, multivariate process data, and methods for creating interactive control charts. If you are a beginning SAS/QC user, you will benefit from the Getting Started sections, which introduce the features you need to learn first with a series of step by step examples. If you are an experienced user, you will benefit from summary tables of options that are organized functionally, as well as options dictionaries that provide complete details. This title is also available free online from SAS Publishing.