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ITIL Version 3 at a Glance: Information Quick Reference
by by John Long
Binding: Paperback, 1 edition, 84 pages
Publisher: Springer
Weight: 40
Dimension: H: 0.5 x L: 8.9 x W: 6.3 inches

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Book Description:

ITIL Version 3 At a Glancetakes a graphical approach to consolidating the information of ITIL version 3. ITIL is an internationally recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL as a vehicle for improving IT service quality and improve return on investment for IT services.

The desk reference s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams.ITIL Version 3 At a Glancewill be of interest to organizations looking to train their staffs in a consistent and cost effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL Version 3 implementation.

Each chapter inITIL Version 3 at a Glancesummarizes one of the ITIL v3 books in the following consistent structure:

Brief Description of the Stage

Overview Diagram of the Stage

Key Concepts of the Stage

Practices or Processes


Process Purpose

Overview Diagram

Key Concepts

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