Approved by the Association of Medical Secretaries, Practice Managers, Administrators and Receptionists (AMSPAR) and relevant to the countries listed in the first bullet point. The outstanding resource goes beyond standard business administration to clearly define the role, practice, and qualities necessary to be a qualified medical secretary. Key topics include ethics, etiquette, communication, finance, clinical equipment, medical records, and drugs.
Supported by AMSPAR
Completely revised and updated content
A new companion CD-ROM with extra features
Many new appendices covering important topics for medical secretaries