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- 76. Freedom Economy
- ISBN: 0072133678 - Book - List Price: $29.99
- Author: Peter Keen
- Author: Ron Mackintosh
- 77. Friendship Marketing
- ISBN: 1555713998 - Paperback - List Price: $18.95
- Author: Gerald R. Baron
- 78. Fundamentals of Customer-Focused Management
- ISBN: 156720564X - Book - List Price: $59.95
- Author: Joby John
- 79. Fusionbranding
- ISBN: 0971744203 - Book - List Price: $29.95
- Author: Nick Wreden
- 80. Future of Competition
- ISBN: 1578519535 - Book - List Price: $29.95
- Author: C.K. Prahalad
- Author: Venkat Ramaswamy
- 81. Helping the Difficult Library Patron
- ISBN: 0789017318 - Paperback - List Price: $49.95
- Editor: Kwasi Sarkodie-Mensah
- 82. Hey, I'm the Customer
- ISBN: 013388158X - Paperback - List Price: $12.00
- Author: Ron Willingham
- 83. High Performance Sales Organizations
- ISBN: 0071351604 - Book - List Price: $29.95
- Editor: Darlene Coker
- 84. Horizontal Management
- ISBN: 0669269360 - Hardcover - List Price: $34.95
- Author: D. Keith Denton
- 85. How Do You Spell Customer Service?
- ISBN: 1890394319 - Hardcover - List Price: $14.95
- Author: Mike E. McGraw
- 86. How to Get Customers to Call, Buy and Beg for More
- ISBN: 096544080X - Hardcover - List Price: $49.97
- Author: Kenneth J. Varga
- 87. How to Win Customers and Keep Them for Life
- ISBN: 0671575589 - Audio Cassette - List Price: $12.00
- Author: Michael Leboeuf
- 88. HR from the Heart
- ISBN: 0814407560 - Book - List Price: $24.95
- Author: Libby Sartain
- Author: Martha I. Finney
- 89. Improving Customer Satisfaction, Loyalty, and Profit
- ISBN: 0787953105 - Book - List Price: $25.00
- Author: Michael D Johnson
- Author: Anders Gustafsson
- 90. J.K. Lasser Pro Keeping Clients for Life
- ISBN: 0471408816 - Hardcover - List Price: $49.95
- Author: Karen Caplan Altfest
- 91. Keep the Right Customers
- ISBN: 0077091396 - Paperback - List Price: $42.01
- Author: Mark Stewart
- 92. Knowledge and Value
- ISBN: 0415098181 - Paperback - List Price: $28.99
- Author: Wikstrom
- 93. Knowledge-Based Organization
- ISBN: 0786303530 - Book - List Price: $25.00
- Author: James A. Alexander
- Author: Michael C. Lyons
- 94. Legendary Brands
- ISBN: 0793155606 - Book - List Price: $27.00
- Author: Laurence Vincent
- 95. Lifebelt
- ISBN: 0471498181 - Book - List Price: $65.00
- Author: John A. Murphy
- 96. Lip Service
- ISBN: 1886939489 - Paperback - List Price: $17.95
- Author: Hal B. Becker
- 97. Logistics and Fulfillment for E-Business
- ISBN: 1578200741 - Book - List Price: $39.95
- Author: Janice Reynolds
- 98. Loyalty Effect
- ISBN: 0875844480 - Book - List Price: $24.95
- Author: Thomas Teal
- Author: Frederick F. Reichheld
- 99. Loyalty Effect
- ISBN: 1578513170 - e-Book - List Price: $24.50
- Author: Thomas Teal
- Author: Frederick F. Reichheld
- 100. Loyalty Effect
- ISBN: 1578516870 - Paperback - List Price: $16.95
- Author: Thomas Teal
- Author: Frederick F. Reichheld
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