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W. Earl Sasser
 
1. Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
ISBN: 9781422110232 - Hardcover - List Price: $29.95
Publisher: Harvard Business School Pr - Published Date: 12/08/2008 - Hardcover
Author: W. Earl Sasser
Author: James L. Heskett
Author: Joe Wheeler

2. Service Breakthroughs: Changing the Rules of the Game
ISBN: 9781416576860 - Paperback - List Price: $21.95
Publisher: Free Pr - Published Date: 09/12/2007 - Paperback
Author: W. Earl Sasser
Author: Christopher W.L. Hart
Author: James L. Heskett

3. Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value
ISBN: 9780684832562 - Hardcover - List Price: $32.50
Publisher: Simon and Schuster - Published Date: 04/01/1997 - Hardcover
Author: W. Earl Sasser
Author: James L. Heskett
Author: Leonard A. Schlesinger

4. Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
ISBN: 9780743225694 - Hardcover - List Price: $35.00
Publisher: Simon and Schuster - Published Date: 01/01/2003 - Hardcover
Author: W. Earl Sasser
Author: James L. Heskett
Author: Leonard A. Schlesinger


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