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R. Gleaves
1.
Converting Customer Value: From retention to profit
Author:
J. Kitshoff
-
Author:
John J. Murphy
-
Author:
J. Burton
-
Author:
R. Gleaves
ISBN:
0470016345
ISBN13:
9780470016343
Binding:
Hardcover
List Price:
$70.0
Publisher:
John Wiley and Sons Inc
Published Date:
11/30/2005
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